We are seeking an exceptional, high-impact Head of Billing & Renewals Operations to lead the charge in modernizing and transforming our Billing & Renewals Operations function into a strategic growth engine. This executive will own the transformation of Billing & Renewals operations into a frictionless, intelligent platform that powers seamless, real-time experiences for New and Expansion customers鈥攕upporting complex SaaS, usage-based, and outcome-driven billing with precision and scale.
Key Responsibilities
- Manage the Billing & Renewals Operations and Support teams, driving operational excellence through KPI-driven performance management and measurable outcomes.
- Partner with technology leadership to design and drive the end-to-end transformation of Billing and Renewals systems and processes, enabling seamless, real-time billing for new and expanding customers across subscription, usage-based, and outcome-driven models.
- Deploy AI-powered automation and real-time validation to remove friction from billing and renewal processes, ensuring fast, accurate, and scalable monetization.
- Collaborate with Sales, Product, Deal Desk, and IT to create integrated quote-to-cash workflows that support rapid sales velocity, clean handoffs, and customer-first billing experiences.
- Partner with Pricing & Packaging to operationalize complex pricing and deliver billing capabilities that accelerate product launches and market expansion.
- Establish robust controls, reporting, and compliance frameworks, ensuring global readiness, financial integrity, and auditability.
Enterprise Leadership & Operational Execution
- Lead high-performing teams across Billing & Renewals Operations and Support, embedding a culture of customer-centric and employee-centric excellence, accountability, and strategic urgency.
- Define KPIs and performance dashboards that clearly separate and track New, Expansion, and Renewal billing motions鈥攑roviding transparency to executive leadership.
- Act as a cross-functional orchestrator, aligning stakeholders across the organization to ensure consistent execution and system-wide alignment.
- Serve as a strategic advisor on all things Billing and Renewals, bringing forward innovative solutions, operational insights, and a growth-focused mindset.