Key Responsibilities
Platform Ownership & Security
Own the end-to-end administration, health, and optimization of the Google Workspace enterprise environment.
Create, configure, and maintain advanced security and compliance policies, including Data Loss Prevention (DLP) and complex content compliance rules.
Manage enterprise endpoint security, including Mobile Device Management (MDM) and Mobile Application Management (MAM) for company-owned and BYOD devices.
Oversee Chrome Enterprise capabilities, including Chrome Browser Cloud Management, extension deployment, and browser profile security.
Manage enterprise email security protocols (SPF, DKIM, DMARC, and MX records) to ensure deliverability and prevent spoofing.
Escalation & Leadership
Act as the final L3 technical escalation point for high-priority or complex collaboration tool issues.
Guide, mentor, and support L1/L2 IT Helpdesk teams to foster a culture of continuous learning.
Maintain comprehensive, up-to-date SOPs, runbooks, and knowledge base articles.
Automation, AI & Ecosystem
Identify operational bottlenecks and drive process improvements by writing and deploying Google Apps Script to automate manual tasks.
Leverage AI tools (Google AI Studio, Vertex AI) and create custom Google Gems to enhance IT operations and user productivity.
Administer and maintain our secondary collaboration platforms: Slack and Zoom.
Manage Google Cloud Platform (GCP) elements related to the workspace, specifically configuring Service Accounts and utilizing BigQuery for log analysis.
Required Skills & Experience
Experience: 6–10 years in IT Operations, with a minimum of 5 years dedicated, hands-on Google Workspace enterprise administration.
Certification (Good to-Have): Active Google Workspace Administrator Certification.
Automation (Must-Have): Proven hands-on experience using Google Apps Script to automate workflows, streamline user lifecycles, and perform administrative cleanups.
Security & Endpoints: Experience managing DLP rules, MAM/MDM device policies, and Chrome Browser Cloud Management.
Troubleshooting: Proven track record of handling L3 escalations, monitoring system logs, and leading incident management in a fast-paced enterprise environment.
Identity & Cloud: Strong grasp of SSO/SAML integrations, access controls, and basic Azure concepts (Azure AD / Entra ID).
GCP Fundamentals: Practical experience creating Service Accounts in GCP and querying/analyzing logs (BigQuery preferred).
SaaS Administration: Hands-on experience administering Slack and Zoom at an enterprise level.
Communication: Excellent documentation skills and the ability to clearly explain complex technical concepts to non-technical stakeholders.