Freshworks is seeking a Lead Solution Engineer to join our North America Enterprise GTM team. This role will directly support the FireHydrant product, partnering with highly technical customers operating complex, production-grade systems.
As a Lead Solution Engineer, you will work closely with Sales, Product, Engineering, and Customer Success teams to understand customer challenges, design technical solutions, and deliver compelling product demonstrations. You will engage with both technical and executive audiences, translating complex technical concepts into clear business value.
This is a customer-facing, technically deep role for someone who thrives in a fast-paced, high-growth environment and enjoys solving real-world reliability and operational challenges.