At ServiceNow, we design GTM new hire experiences that accelerate seller performance and confidence from day one. The Sales New Hire Experience team builds high-impact, real-world learning journeys that prepare sellers to drive customer value quickly and effectively.
We鈥檙e looking for a Program Manager to support onboarding excellence and continuous improvement of our Sales New Hire Experience programs. This role plays a key part in ensuring our monthly enhancements and bi-annual updates are curated strategically aligned to the business, applying adult learning theory and developed in our OnDemand digital cohort experience.
This is an execution-focused individual contributor role for someone who thrives in a high-growth company environment, enjoys working across learning platforms, and takes pride in ensuring programs run seamlessly.
What You鈥檒l Do
Content curation & release support
- Support execution of monthly updates and bi-annual program releases, including QA, UAT coordination, documentation, and readiness tracking in tools like Intrepid.
- Maintain program documentation, release notes, and update logs.
- Identify and escalate risks or defects that impact learner experience.
- Present and lead change management projects, presenting delta and facilitating training to sales trainers as needed.
Intrepid & LMS Operations
- Co-build and develop strategic content elements, configuring modules and learning experiences within Intrepid (and/or similar cohort-based learning platforms).
- Partner with Intrepid Admin to resolve technical issues, respond to content intake requests and maintain content accuracy.
- Execute custom learning experiences and pathway updates leveraging Adobe Illustrator and other curriculum tools
Curriculum & Experience Integrity
- Implement curriculum updates provided by program strategy and content teams.
- Ensure learning materials, links, simulations, and session content are current and properly configured.
- Support facilitator and learner readiness for upcoming cohorts.
- Collaborate on building QA processes aligned to program strategy
Stakeholder Collaboration
- Partner with Global Learning & GTM Program Success teams, as well as content owners, and systems teams to align timelines and dependencies.
- Communicate status updates and escalate blockers appropriately.
- Own project-based socialization, timelines and communication cross-functionally - lead planning conversations aligned to broader strategy.