Role Summary:
We are seeking an accomplished and visionary IT Infrastructure Solution architect to lead and manage the global delivery of IT Infrastructure services, responsible for a portfolio comprising ~20% of the company鈥檚 global business. This leadership role will oversee the end-to-end delivery and operational excellence of critical programs across Infrastructure Management Services (IMS), Cloud Operations, Data Center (DC) & Disaster Recovery (DR) setups, IT Infrastructure Projects, and Network Deployments.
The successful candidate will play a pivotal role in driving delivery performance, ensuring customer satisfaction, managing financials, and enabling team and business growth.
Key Responsibilities:
Program & Project Delivery:
Deliver complex infrastructure programs across geographies, evaluating progress, managing risks and issues, ensuring quality and timely execution, and taking corrective actions as needed.
Service Ownership:
Accountable for the plan, build, deploy, run, and phase-out of infrastructure solutions including cloud platforms (AWS, Azure), on-premise setups, network rollouts, and DC/DR solutions in line with industry best practices.
Team Leadership & Talent Development:
Lead, coach, and develop high-performing delivery teams across locations. Responsible for talent acquisition, performance management, competency development, and succession planning.
Technology & Solution Expertise:
Provide strategic and operational direction across various delivery areas including Cloud Infrastructure Management, Hybrid Infrastructure Setups, Network & Security, and Infrastructure as Code (IaC).
Experience with Microsoft/Opensource stacks, Azure/AWS cloud platforms, and automation & observability tools is preferred.
Budget & Financial Oversight:
Manage IT budgets related to FTEs, contractors, vendor services, hardware/software lifecycles, and strategic change initiatives. Ensure cost optimization and ROI.
Vendor & Partner Management:
Develop and enhance partnerships with strategic IT service providers to deliver value-added services and ensure SLAs are met or exceeded.
Performance Metrics & Governance:
Implement and manage delivery metrics, utilization, capacity, SLA adherence, incident trends, and budget performance. Drive proactive operational health checks.
Customer Engagement & Growth:
Actively contribute to new customer acquisition and account mining to enable portfolio expansion. Understand customer needs, translate into solutions, and ensure satisfaction.
Innovation & IP Creation:
Champion innovation and capability building by fostering a culture of experimentation, leading initiatives to create Accelerators, Solutions, and Patents that drive differentiation.