Get to Know the Team
At Grab, our Sales Excellence team focuses on equipping business stakeholders and client-facing sales teams with the tools, strategies, and processes needed to thrive in an organization built on innovation and collaboration. This team plays a foundational role in empowering our sales organization with efficient systems that drive impactful performance and fuel growth.
Get to Know the Role
Reporting to the Head of Sales Operations, you will help shape and improve Salesforce tools and strategies to meet our needs. You will help translate our requirements into actionable solutions, guiding teams and partners through collaborative workshops to ensure successful implementations. Additionally, you will drive Sales CRM and Salesforce operational excellence across diverse use cases while encouraging alignment between Sales leadership goals and system functionality.
This is a fully onsite role at our Singapore's One-North Office.
The Critical Tasks You Will Perform
- You will oversee the long-term vision and strategy for the Sales Operations System team to ensure alignment with broader commercial and company-wide goals.
- You will lead all phases of Salesforce projects, including gathering requirements, designing solutions, aligning cross-functional teams, and delivering successful implementations.
- You will manage governance and access protocols for Salesforce, implement standard operating procedures (SOPs), and conduct training sessions across the organisation.
- You will improve Salesforce workflows, troubleshoot system issues, ensure account hierarchy design high data integrity to support smooth operations.
- You will manage automation programs and integrate external tools like PowerBI and ticketing systems to enhance efficiency.
- You will manage Salesforce reports, such as revenue dashboards, performance forecasts, and insights that support leadership decision-making.
- You will collaborate with Sales leadership, ensuring understanding of system projects with strategic goals, allowing scalable solutions to address complex challenges.