As a Global Partner Manager, you will help support our transformational vision: 'Partner Success' is synonymous with 'Customer Success' in accelerating Digital Transformation and predictable outcomes for our partners.
The Global Partner Manager is aligned to a focused regional territory to lead Co-sell/Co-delivery and "Sourced" NNACV. You will produce new business in logo accounts, and ensuring our partners help provide successful projects within your territory or region. You will work with Field Sales, Solution Sales specialists, Pre-sales, and the Customer Outcome teams to grow the pipeline.
You will be empowered to develop a joint go-to-market Territory plan featuring ServiceNow enabled service and workflow offerings. Strategies will feature "Sourced and Partner Impacted" NNACV, showcase wins and capacity metrics, and reflect regional Marketing plans and engagement with other ServiceNow sales solutions teams. Success will be measured by achievement of sales quotas for allocated accounts or territory on a quarterly and annual basis.
What you get to do in this role:
- Building Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus. Sell, solve, deliver growth.
- Planning for success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap.
- Managing the Partner Ecosystem and cross functional collaboration across stakeholders through readiness assessment scoring, milestone achievement by partner, roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting.
- Drive Ecosystem Governance through stakeholder communication, execution plans, reporting and dashboard preparation, global interlocks with other regions.
- Work with a specified set of ServiceNow partners to generate new business in existing accounts and in new logos, as well as ensuring our partners assist in delivering successful projects across all ServiceNow sales segments in a designation geo (AMS/EMEA/APJ).
- Direct/align partner’s investment in ServiceNow with areas of greatest opportunities. Aligns partner’s corporate mission and goals with the people, programs and resources at ServiceNow. Ensure alignment with ServiceNow’s Partner Industry Solutions strategy and, where applicable, Service Provider programs.
- Accelerate Workflow and Now Platform “Practice” growth via joint GTM plans with associated investment aligned to ServiceNow’s four C requirements: Capacity, Capability, Competency, and Customer Success.
- Drive regular partner cadence including pipeline reviews, operational excellence, QBR’s and EBC’s to drive partner and ServiceNow executive alignment
- Develop and execute capacity plans to assure partner is well positioned to sell the value of the Now Platform and to deliver successful customer implementations with high degrees of customer success via proper competencies, certifications, and committed co-delivery plan.
- Collaborate with Marketing teams on both sides to build and execute joint closed-loop demand generation plans (Partner Prospecting Days (PPD), CxO Roundtables and joint events).