The Global GTM Transformation & M&A team at ServiceNow helps drive clarity, operational efficiency, and data-informed decision-making across our global Sales, Customer Success, and Partner ecosystem. As ServiceNow continues to scale organically and through acquisitions, we are seeking a Senior Manager, GTM Transformation who can balance strategic thinking with hands-on execution.
This role blends strategic leadership with hands-on execution and serves as a trusted partner to executive leadership within GTM Sales.
Key Responsibilities
GTM Strategy:
- Translate executive strategy into clearly scoped programs, workplans, and success metrics.
- Conduct research, data analysis, and executive-ready synthesis on GTM performance, market trends, and sales effectiveness.
- Support strategic initiative owners with modeling, benchmarking, and business case development that inform leadership decisions
GTM Operational Execution
- Lead assigned workstreams for GTM integration of acquired SaaS businesses under the direction of senior leadership.
- Develop and maintain GTM operating artifacts such as playbooks, process documentation, templates, and dashboards that drive consistency and performance across regions and functions.
- Collaborate closely with GTM Ops, Finance, Product, Analytics, and Enablement to drive priorities and deliverables.
- Support rollout and adoption of new GTM processes, tools, and AI-enabled workflows.
Stakeholder Engagement & Leadership Exposure
- Partner with senior GTM leaders to ensure high-quality deliverables and insights that influence major decisions.
- Build trusted relationships with key cross-functional partners and drive alignment on shared business objectives
- Champion a culture of execution excellence, continuous improvement, and ownership across the GTM Strategy team