We are seeking a highly skilled Business Analyst to join our dynamic team. In this pivotal role, you will leverage your analytical prowess to drive strategic initiatives and optimize operational efficiencies across the organization. As a Business Analyst, you will serve as a key liaison between various stakeholders, ensuring that business needs are accurately captured and translated into actionable solutions. You will play a critical role in the development and implementation of data-driven strategies that align with our organizational goals.
Roles & Responsibilities:
Own and automate regular KPI reporting and dashboards across Sales, Revenue, and Customer lifecycle to support performance tracking, forecasting, and pipeline visibility.
Work closely with Sales Ops and GTM teams to improve sales workflows, increase seller productivity, and support retention and expansion.
Operate independently, taking ownership of data-driven decisions, execution, and outcomes, while aligning with broader Sales Ops and RevOps goals.
Create and maintain Sales Ops documentation including SOPs, rules of engagement, CRM governance, and process workflows to ensure clarity and consistency.
Drive cross-functional initiatives across CRM systems, data, automation, and integrations to improve efficiency, reduce manual work, and improve data quality.
Manage global stakeholder communication across teams and time zones using clear cadences and escalation paths.
Identify gaps and improvement opportunities in sales processes, tools, and data, and implement scalable solutions with measurable impact.
Continuously improve CRM and sales processes by challenging existing ways of working and partnering with teams to design better, scalable solutions.