Supplier Consultant

The Opportunity 
In this role, you’ll work closely with local technology suppliers within the Running Great Restaurants Technology team, helping to build strong partnerships that support McDonald’s UK & Ireland restaurants.

You’ll play a key part in working collaboratively to ensure solutions deliver real value and support our wider Technology strategy. Rather than simply managing delivery, you’ll help suppliers focus on outcomes that matter most to the business, while encouraging innovation and continuous improvement.

You’ll also contribute to the ongoing development of our supplier management approach, helping to strengthen how we work with partners to deliver reliable, high‑quality and resilient technology services. This includes supporting clear governance, positive ways of working and a shared focus on service excellence.

Alongside this, you’ll help guide the overall strategy and day‑to‑day relationships with our technology suppliers, acting as a trusted point of connection between McDonald’s and our partners to ensure we continue to get the best from each other.

What will my accountabilities be?

• Create a positive, high‑performing environment within the RGRT team, role‑modelling behaviours that reflect our values and ways of working.
• Support and develop team members through regular coaching and mentoring, ensuring everyone has clear development goals and opportunities to grow their careers.
• Build clear expectations with our technology partners, working collaboratively to deliver great service, effective change, and continuous improvement across products and services.
• Partner closely with the Contracts and Commercial team to ensure supplier agreements are well‑structured, well‑governed and regularly reviewed, with appropriate protections around service continuity, cyber security and change management.
• Work alongside Service Operations to understand and monitor performance trends across live production services, using insight to inform improvement activity.
• Use supplier relationships, contracts and governance forums to help drive meaningful transformation that delivers strong outcomes for restaurants and Franchisees.
• Lead regular, structured governance conversations with suppliers; using balanced scorecards to review performance, demonstrate value and agree clear improvement actions where needed.
• Encourage innovation and collaboration with technology suppliers, creating space for new ideas that enhance service and operational performance.
• Lead a team of subject matter experts to help identify root causes of recurring issues and support effective, long‑term solutions.
• Oversee the tracking and trending of supplier product performance across live services to ensure stability, resilience and continuous improvement.

What Team will I be a part?

The Supplier Consultant (job title known internally as Consultant, Restaurant Technology) will be part of the Supplier Management team within Running Great Restaurants Technology

Who are my customers?

Key customers and stakeholders for this role include:

• McDonald’s Franchisees, who rely on stable, high-quality technology to run great restaurants
• Technology suppliers and partners, working collaboratively to deliver services, change and innovation
• Department Heads and Directors across the business, partnering to align technology outcomes with business priorities
• Colleagues in other McDonald’s markets, as well as global and segment technology teams, to share insight, standards and best practice
• The wider McDonald’s UK & Ireland Technology team, working closely to deliver joined up, reliable technology services