The Senior Manager – Workplace Operations is a high-visibility leadership role responsible for the office operations of our India portfolio with three offices in Chennai, Bangalore, and Hyderabad. Based in Chennai, you will act as the Regional Lead for office operations, harmonizing global workplace standards with local operational excellence across these three major tech hubs.
This role will balance the complexities of a 24/7 work environment—including mission-critical uptime for all mechanical and electrical systems, high-volume employee transport, and diverse F&B programs. You will be the custodian of our corporate culture in the physical workspace, ensuring that our offices are safe, sustainable, and optimized for high-performance teams.
Detailed Key Responsibilities
1. Multi-Site Operations & Critical Infrastructure
Maintenance & Uptime: Ensure 100% availability of critical power and cooling systems (UPS, DG Sets, Chillers) to support uninterrupted IT operations.
Service Standardization: Implement uniform SOPs for Soft Services (Housekeeping, Front-of-House) and Hard Services across Chennai, Bangalore, and Hyderabad.
Asset Management: Own the full lifecycle of facility assets, from procurement and installation to Planned Preventive Maintenance (PPM) and eventual decommissioning.
2. Specialized Employee Services
Food & Beverage (F&B): Oversee large-scale cafeteria operations, focusing on vendor hygiene audits (FSSAI), menu diversity, and tech-driven "Smart Cafeteria" solutions.
Transport Operations: Manage a robust 24/7 employee commute network. You are responsible for route efficiency, cost-per-seat optimization, and the highest standards of safety (GPS tracking, female employee escorts, and driver compliance).
Security & Admin: Lead the regional physical security strategy, including manned guarding, electronic surveillance, and crisis management protocols.
3. Budget Planning
Monthly Financial Reviews: Conduct granular analysis of Actual Spend vs. Projected Budget. You must identify variances early, provide data-backed justifications, and implement mitigation strategies to prevent overruns.
Value Engineering: Constantly seek opportunities for cost optimization without compromising service quality or employee safety.
4. Sustainability & ESG (Global Standards)
Environmental Impact: Drive regional initiatives for energy conservation, water recycling, and plastic-free workplaces.
Compliance: Maintain 100% adherence to statutory requirements across Tamil Nadu, Karnataka, and Telangana (CLRA, Fire Safety, and Labor laws).
5. People & Stakeholder Leadership
Team Development: Directly manage and mentor teammates across all India offices. Foster a "One Team" culture across distributed locations.
Executive Liaison: Partner with Business Leaders to align workplace strategies with evolving business headcounts.