This is a pivotal transformation year for Global Business Acceleration (GBA). We are scaling AI-enabled engagement models, and evolving how pipeline is generated, progressed, and converted globally.
The Senior Manager, GBA Operations sits at the intersection of growth strategy, systems transformation, and AI-enabled pipeline modernization. This leader will govern and influence the operational backbone of a global demand and pipeline engine — ensuring rigor, visibility, and scalability during a period of change.
This role is designed for a strategic operator who can influence a complex global business while simultaneously shaping the next generation pipeline operating model.
What you get to do in this role
- Govern and advise business-level operational support across pipeline generation, pipeline progression, and conversion performance
- Influence and oversee global demand generation reporting, pipeline attribution integrity, and follow-up governance across BDRs, Customer Acceleration Associates, and autonomous AI engagement motions
- Guide business readiness for CRM migration, including process harmonization, reporting continuity, data integrity standards, and change management across global teams
- Partner cross-functionally with Sales, Marketing, Finance, Decision Support, and Systems teams to align pipeline targets, sourcing logic, attribution models, and system architecture
- Guide and influence forecasting inputs for GBA, including account coverage governance, scenario modeling, productivity tracking, and risk identification
- Serve as a strategic advisor on customer journey design — ensuring engagement models, buying group motion, and follow-up sequencing align to how customers actually move from awareness to opportunity creation
- Identify friction points across the customer journey (handoffs, response times, AI + human overlap, buying group coverage gaps) and drive scalable solutions
- Own GBA budget planning, investment modeling, and ROI measurement across human-led and AI-led pipeline motions
- Build and present executive-ready analysis and outcome-based performance narratives for weekly, monthly, and quarterly executive reviews
- Embed AI-enabled insights and workflow automation into reporting, governance, and operational design
- Act as a trusted advisor to GBA leadership on business health, operational risk, structural inefficiencies, and long-term growth levers