At Freshworks, we are scaling rapidly as a global SaaS leader, and our financial infrastructure must be as agile and innovative as our software. As the Lead for Accounts Payable, you will own and scale our global AP operations. This role goes far beyond traditional transaction processing鈥攜ou will be the operational engine driving automation, stringent financial controls, and seamless stakeholder experiences across the entire invoice-to-pay lifecycle.
If you are a builder who thrives on optimizing workflows, partnering cross-functionally (Finance, Procurement, Tax, Treasury, and IT), and leading transformation initiatives in a high-volume environment, you belong here.
The Impact You Will Create
Architecting Operational Excellence: You will define and drive the global invoice-to-pay lifecycle. By enforcing SLA adherence and reducing invoice aging, you will drastically improve cycle times and elevate the overall vendor and stakeholder experience.
Driving System Transformation: You will be at the forefront of our automation roadmap. By partnering with IT and Systems on OCR/ML accuracy, Zip, Brex, and vendor portals, you will transition our AP function from manual processing to a frictionless, automated powerhouse.
Safeguarding Financial Integrity: You will act as the gatekeeper for our financial outflows. Through rigorous vendor master data governance, bank validations, and SOX control enforcement, you will mitigate risk and ensure global tax compliance.
Elevating the AP Function: You will shift the AP narrative from reactive processing to proactive partnership. By building robust metrics and dashboards, you will provide Finance leadership with actionable insights, while coaching and developing a team of high-performing AP analysts.
Roles & Responsibilities
End-to-End AP Operations: Own global invoice intake, PO / Non-PO processing, 2-way / 3-way matching, approvals, and the end-to-end vendor experience across multiple geographies.
Global Payment Execution: Lead complex global payment runs (ACH, Wire, SEPA, international cross-border payments). Manage FX impacts, investigate wire returns, and swiftly resolve complex banking queries.
Governance & Compliance: Own Vendor Master Data governance. Ensure strict adherence to bank validation protocols, duplicate payment prevention, tax compliance, and SOX controls.
Escalation & Stakeholder Management: Act as the primary escalation owner for highly complex vendor, business, and banking issues, resolving them with diplomacy and urgency.
Process Automation & Transformation: Play a pivotal role in major transformation initiatives (I2P process design, vendor portals, Brex, Zip). Partner with IT to continuously optimize workflows and system integrations.
Analytics & Reporting: Own AP metrics and operational dashboards. Conduct root cause analyses on payment bottlenecks, standardize SOPs, and present insights and risks to Finance leadership.
Mentorship & Operating Models: Coach, mentor, and develop AP analysts. Build scalable, resilient operating models that allow the team to handle high volumes with decreasing manual effort.