At Freshworks, our financial operations need to be as fast, reliable, and refreshingly simple as the software we build. As a Senior Accounts Payable Analyst, you will thrive in our complex, fast-paced global environment. We are looking for someone who takes absolute ownership of resolving issues from end to end.
You will go far beyond simply processing invoices鈥攜ou will act as a strategic problem-solver, a trusted business partner, and a quality champion across the entire invoice-to-pay lifecycle. If you have a process-improvement mindset and love untangling complex payment bottlenecks, you will feel right at home on this team.
The Impact You Will Create
Accelerating Business Velocity: You will be the engine that keeps our business moving. By proactively unblocking approvals and preventing invoice aging, you ensure our vendors are paid on time and our internal teams (Engineering, Sales, Marketing) have the tools they need without disruption.
Driving Financial Accuracy & Compliance: You will safeguard our financial integrity. By mastering the PO lifecycle, ensuring meticulous tax compliance (W-8/W-9), and supporting rigorous month-end close activities, you will ensure our books are audit-ready and accurate.
Championing Continuous Improvement: You won't just fix problems; you will fix the process. By identifying recurring invoice exceptions and conducting root cause analyses, you will directly influence our AP automation roadmap and help us scale efficiently.
Roles & Responsibilities
Invoice & SLA Management: Process high volumes of PO and Non-PO invoices with exceptional accuracy and strict adherence to SLAs.
Proactive Exception Resolution: Independently resolve complex payment blockers, including missing POs, insufficient funds, pricing mismatches, and approval delays.
End-to-End Case Ownership: Take ownership of complex vendor or payment cases, seamlessly coordinating across Procurement, FP&A, internal business leaders, and external vendors to drive resolution.
Global Payment Support: Support global payment cycles and assist with deep-dive investigations into wire returns and banking queries.
Compliance & Audit Readiness: Ensure strict adherence to global tax compliance documentation (W-8/W-9) and actively support internal/external audit requests.
Month-End Close Activities: Support the AP month-end close process, including assisting with accurate AP accruals and reporting.
System Subject Matter Expert (SME): Act as the functional SME for our AP tech stack, including our ERP, OCR (Optical Character Recognition) tools, vendor portals, and ticketing systems.
Process Optimization: Contribute to AP metrics and reporting. Identify recurring bottlenecks and partner with the AP Lead to standardize SOPs and drive continuous improvement.