At Freshworks, our rapid global expansion requires a financial infrastructure that is as agile and innovative as our software. As the Lead for Procure to Pay (P2P), you will be the operational architect and primary steward of our global purchasing and payables ecosystem.
You will lead a team of analysts, partner closely with Accounting, FP&A, and business leaders, and take ownership of the overarching P2P strategy. If you excel at untangling complex financial workflows, driving ERP automation, and mentoring high-performing teams in a fast-paced SaaS environment, you will thrive in this role.
The Impact You Will Create
Architecting Global Scale: You will own the end-to-end P2P lifecycle across multiple global entities. By standardizing processes and establishing rigorous SLAs, you will ensure our financial operations scale seamlessly as we drive toward our next major revenue milestones.
Process Transformation & Automation: You will act as the business owner for our P2P systems (e.g., Coupa, NetSuite). You will design and implement "touchless" invoice processing and automated approval matrices, significantly reducing manual interventions and cycle times.
Cash Flow & Working Capital Optimization: Partnering directly with Treasury and FP&A, you will define global payment strategies, optimize vendor payment terms, and ensure precise cash forecasting and AP accruals.
Fostering a Culture of Compliance: You will build a fortress of financial integrity. By designing and enforcing robust SOX controls, global tax compliance (TDS, GST, W-8/W-9), and vendor risk management frameworks, you will safeguard the company's assets.
Team Leadership & Mentorship: You will be a force multiplier for the Finance team, coaching and developing Senior and Junior Analysts, elevating their technical skills, and building a world-class P2P function.
Roles & Responsibilities
Operational Leadership: Direct the daily operations of the global P2P function, ensuring the accurate and timely processing of high-volume Purchase Requisitions (PRs), Purchase Orders (POs), and complex global invoices.
Month-End Close Excellence: Oversee the AP month-end close process. Review and approve complex AP accruals, GL reconciliations, and variance analysis, ensuring absolute accuracy before handing off to the core Accounting team.
System Strategy & Optimization: Serve as the primary P2P business lead for ERP and procurement system enhancements. Partner with the Finance Systems team to design, test, and roll out new Coupa/NetSuite modules, integrations, and automation tools.
Executive Stakeholder Partnering: Act as the ultimate escalation point for critical vendor disputes and executive inquiries. Educate and align VP and C-level stakeholders on procurement policies, budget discipline, and spending trends.
Audit & SOX Ownership: Act as the primary point of contact for internal and external auditors regarding the AP/P2P function. Design, document, and continuously test internal controls to ensure 100% SOX compliance.
KPI & Metrics Management: Develop, track, and report on key performance indicators (e.g., Days Payable Outstanding, Straight-Through Processing rate, cost per invoice) to drive continuous improvement.