As a member of our Core Solution Consulting team, you will have a major impact on our future success by helping customers reimagine work experiences through ServiceNow’s AI + Data + Workflow Platform.
This role sits at the intersection of experience design, AI enablement, and business transformation — empowering customers to unlock value from generative AI, intelligent automation, and workflow orchestration across IT, Employee, and Customer experiences.
Key Responsibilities
- Lead discovery workshops to determine customers' challenges
- Design and deliver tailored demonstrations of ServiceNow's AI-powered experiences
- Build and configure end-to-end demo flows that showcase AI-enhanced self-service, automation, and insight.
- Translate customer pain points into persona-based experience journeys (e.g., agent workspace co-pilot, self-healing operations, employee virtual assistant).
- Advise customers on AI adoption best practices — privacy, governance, and user trust (Now Assist Guardian, AI Control Tower).
- Lead design-thinking sessions with customers to reimagine workflows through agentic automation.
- Act as a trusted advisor on ServiceNow’s AI roadmap, helping clients scale from pilots to enterprise-wide deployments.
- Scoping and delivering Proof of Concept/Proof of Value engagements with prospects