The Skills Intelligence Analyst serves as the analytical engine for ServiceNow's Skills Center of Excellence, transforming our enterprise skills taxonomy into actionable workforce insights. This role focuses on skills-specific data extraction, analysis, and intelligence generation to support capability-based decision-making across the enterprise. The analyst conducts skills gap analyses, monitors taxonomy health, provides domain expertise to People Analytics on skills dashboards, and delivers data-driven recommendations that enable leaders to make informed talent decisions. This is a hands-on, skills-focused analytical role requiring strong SQL, Excel, and skills domain knowledge.
Key Responsibilities
Skills Intelligence Analysis & Reporting
- Extract and analyze skills data from Skills Intelligence, Work Intelligence, Workday, and learning systems to identify patterns, trends, and capability gaps.
- Collaborate with People Analytics to integrate skills intelligence into enterprise dashboards, providing domain expertise on taxonomy structure, business logic, and validation requirements.
- Conduct regular skills gap analyses comparing current workforce capabilities against business needs and strategic initiatives.
- Generate automated weekly/monthly reports tracking skills coverage, proficiency levels, internal mobility, and upskilling rates.
- Perform ad-hoc analysis answering business questions about skills distribution, role transitions, and capability coverage.
Data Quality & Taxonomy Health Monitoring
- Monitor data quality across the skills ecosystem, flagging anomalies, duplicates, inconsistencies, or missing data.
- Track taxonomy adoption and usage patterns鈥攊dentifying which skills are actively used vs. dormant.
- Surface insights on taxonomy coverage, adoption patterns, and health metrics that inform continuous improvement of the skills framework.
- Validate skills data accuracy by cross-referencing with job profiles, learning completions, and employee assessments.
- Collaborate with Skills Transformation Manager on data governance, providing insights on taxonomy refinements.
- Document data issues and work with technology teams to resolve systemic problems.
Business Intelligence & Stakeholder Support
- Partner with HRBPs, Talent Acquisition, Learning & Development, and business leaders to provide skills analytics.
- Translate complex data findings into clear, actionable insights for non-technical audiences.
- Support Skills Advisory Boards with data on skills trends, market benchmarking, and internal capabilities.
- Create supplementary Excel-based reports and visualizations that complement dashboard insights.
- Present findings to leadership, highlighting key insights, risks, and opportunities.