What you get to do in this role:
- Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from ServiceNow.
- Identify customer needs and demonstrate account management capabilities to guide renewal closure.
- Maintain an understanding of ServiceNow licensing models to provide both sales and customers assistance in licensing discussions.
- Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams.
- Work with wider team to provide regular and accurate updates on renewal status to management and escalate when needed.
- Engage customer in conversations around renewal readiness, timing and general customer needs.
- Connect with customers on multi-year contracts to ensure continued engagement and customer value realization.
- Present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration.
- Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable OF.
- Partner with our Customer Success organization to review customer value achievement to achieve customer product adoption and high use.