The Solution Architecture team is part of our pre sales organisation and serves as the senior technical advisory function for our largest and most strategic customers. We are actively looking for a Senior Advisory Pre-Sales Enterprise Architect to join the team. Focused on National Security and Public Safety (NS&PS) you will work at the intersection of mission outcomes, secure architecture, and long term transformation.
Our Solution Architects combine deep technical expertise with mission awareness, executive engagement skills and an inspirational mindset. We help customers across Defence, national security and public safety understand how the Now Platform can enhance operational resilience, unlock new capabilities, and support their evolving mission needs. We act as technical leaders for their most complex challenges, ensuring that our customers can realise the value they expect while designing solutions based on best practice, secure architecture patterns and industry standards.
Working closely with customers, partners, integrators and the wider ServiceNow organisation you will create and communicate senior level architectures, strategies and mission aligned solutions in written and verbal formats up to and including CIO CTO CISO and Chief Architect audiences.
What you get to do in this role
Engage directly with senior Defence and National Security executives to understand mission priorities, operational challenges and transformation opportunities, translating them into clear architectural approaches using the Now Platform
Shape and articulate senior level strategies that show how ServiceNow supports secure mission workflows, resilience, integration, and multi domain operations
Lead architecture engagements for major Defence and wider NS&PS customers including mission transformation, secure enterprise services, digital operations, cyber resilience, Platform as a Service and future mission capabilities
Partner with the Defence Strategy and Growth Director as the senior technical counterpart, aligning mission themes and three horizon strategy to technical direction and solution patterns
Define and communicate secure architecture patterns and Defence specific use cases that demonstrate how ServiceNow aligns to MOD structures, command priorities, major programmes and evolving capability needs
Engage deeply with the Defence ecosystem including primes, integrators and niche SMEs to shape joint architectures and mission aligned offerings
Understand customer technology strategies across data, applications, integration, AI, security and resilience and show how the Now Platform fits into their current and future landscape
Operate confidently in secure and sensitive environments designing solutions that respect classification requirements, governance and security principles
Deliver mission architecture workshops, innovation sessions, technical briefings and horizon reviews with customers and partners
Provide senior technical guidance across the National Security and Public Safety portfolio supporting Defence while contributing across policing, Home Office, intelligence community and emergency services
Maintain strong relationships at all levels within customer organisations including Enterprise Architects, Domain Architects, Chief Architects, Directors, VPs and CXOs throughout their journey
Act as a thought leader producing mission aligned white papers, architecture guidance and best practice content while contributing to ServiceNow positioning across the Defence and NSPS communities
Collaborate with internal ServiceNow teams including Solution Consulting Inspire Value Product and Public Affairs to ensure architectural coherence and mission alignment
Contribute to the creation and evolution of best practices technical assets and reusable architecture frameworks