We believe extraordinary experiences are created through genuine connections, thoughtful service, and a deep appreciation for our incredible surroundings. As an Event & In-Room Dining Server, you will help bring this to life, creating memorable moments for our guests whether they are celebrating a special occasion, gathering for an event, or enjoying a quiet dining experience in the comfort of their room.
With a passion for hospitality and a natural attention to detail, you will deliver warm, intuitive, and personalized service that reflects the spirit of Rimrock Banff. Working across Event Services and In-Room Dining, you will be part of a collaborative team committed to creating meaningful experiences, anticipating guest needs, and making every moment feel exceptional.
Start Date: November 2026
What You’ll Be Doing
Events
- Set up, service, and break down banquet rooms, meeting spaces, and event areas in accordance with event specifications and luxury service standards.
- Prepare tables, service stations, buffets, and beverage stations, ensuring all details are presented to the highest standard.
- Review Banquet Event Orders to understand guest requirements, menus, dietary needs, timelines, and service expectations.
- Provide attentive and professional food and beverage service during meetings, conferences, weddings, banquets, and other special events.
- Restock bars, polish glassware and cutlery, and maintain cleanliness, organized service areas.
In-Room Dining
- Deliver food and beverage orders with professionalism, accuracy, and attention to detail
- Ensure orders are accurate, complete, and presented attractively, including appropriate cutlery, condiments, glassware, and service accessories.
- Respect guest privacy and follow hotel procedures when entering guest rooms and interacting with guests.
- Return to guest rooms to retrieve trays, tables, and service equipment in a timely and discreet manner.
- Deliver amenities, VIP touches, and pre-arrival experiences with discretion
Luxury Guest Experience
- Deliver warm, genuine, and intuitive service that reflects the hotel's luxury positioning and service philosophy.
- Handle guest concerns promptly and professionally, escalating issues to leadership when appropriate.
- Maintain a thorough understanding of menus, ingredients, preparation methods, beverages, and available services.
Operational Excellence
- Work across Events and In-Room Dining according to operational requirements and scheduled assignments.
- Communicate clearly with leaders and colleagues regarding priorities, guest requirements, and operational challenges.
- Follow all food safety, sanitation, workplace health and safety, and responsible alcohol service requirements.
- Ensure equipment, service areas, and storage spaces are maintained in a clean, safe, and organized condition.
- Perform other reasonable duties within the scope of the position as assigned by hotel leadership.