The Case Aide works cooperatively with all staff in expediting the general flow of matters pertaining to the case management department, and general office including, but not limited to the following: phone calls, typing, general office, and clerical duties.
Provide administrative and clerical support to case managers, directors, and team members.
Prepare, organize, and maintain case management records, reports, and documentation.
Maintain accurate client information, databases, and case files.
Assist with billing, invoices, service agreements, and financial documentation.
Coordinate meetings, prepare agendas, and document meeting minutes.
Respond to phone calls, emails, and inquiries with professionalism and excellent customer service.
Collaborate with team members to ensure efficient daily operations and timely completion of assignments.
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