The In-Room Dining Operator will accurately take food and beverage orders from the guest and must successfully punch in the orders and relay all details to the Captains and servers for timely delivery. They maximize sales through upselling and must be accommodating with guest concerns in a prompt, professional pleasant manner.
- Perform all specific duties as assigned by the In-Room Dining Leaders and Captain
- Takes responsibility for extending service and exceeding guest expectations
- Perform opening and closing duties according to outlined standards of the department
- Excellent knowledge of all menu items, specials, dietary restrictions and able to answer all general inquiries
- Ensure that all guest’s special requests details are met
- Always conduct themselves in a pleasant and helpful attitude towards guests, colleagues and supervisors
- Maintain a clean environment and keep clear of hazards and malfunctioning equipment, reporting any malfunctioning equipment to your supervisor
- Organize all day to day tasks such as amenities, pre-orders and daily orders
- Suggestively sell items and anticipate guest needs and desires
- Relay all concerns to leadership team and record any problems that arise
- Follows telephone techniques and procedures
- Order and keep maintained the stationary for the department
- Adhere to ALL Safe Standards, ensuring all hygiene and prevention measures are being met
- Ensures flawless amenity billing, delivery, filing and preparation
- Adhere to alcohol handling procedures and policies
- Adhere to all LQA standards set for the department
- Will work weekends, holidays and shift work as scheduled
- Any other tasks as assigned