Greet guests warmly and professionally as they arrive
Help guests with their luggage, storage, and other requests in a safe and efficient manner
Provide helpful information about local attractions and services to enhance their visit
Maintain a neat, professional appearance and presence in the lobby area
Address guest concerns quickly and professionally, escalating issues when necessary
Consistently represent our brand values and deliver high-quality service
Provide overnight operational support to the Duty Manager and In-Room Dining team, including technical assistance for guest requests
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