Performs all Front Desk operations including check-in, check-out, room allocation, and billing in an efficient and professional manner.
Greets guests warmly upon arrival and departure, ensuring a positive first and last impression.
Acts as the main point of contact for guest inquiries, requests, and concerns, ensuring prompt resolution.
Builds strong relationships with guests through personalized interaction and engagement.
Ensures VIP guests, repeat guests, and special occasions are recognized and handled with care.
Proactively anticipates guest needs and coordinates with relevant departments to exceed expectations.
Handles guest complaints with empathy and follows through to ensure complete satisfaction.
Maintains accurate guest profiles, preferences, and records in the system.
Coordinates with Housekeeping, Food & Beverage, Concierge, and other departments for seamless service delivery.
Manages reservations, room status updates, and special requests effectively.
Ensures lobby presence during peak hours to engage with guests and enhance their experience.
Monitors guest feedback and takes initiative to improve service standards.
Ensures proper cashiering procedures, including handling payments and maintaining accuracy.
Supports in emergency situations and follows hotel policies and procedures.
Ensures effective communication and detailed handover between shifts.
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