Assist the Banquet Manager in overseeing all banquet operations, including weddings, corporate meetings, conferences, social gatherings, and special events.
Ensure all events are executed seamlessly in accordance with the approved banquet event orders (BEOs), hotel standards, and guest expectations.
Coordinate with the Sales, Events, Culinary, Stewarding, Housekeeping, and Engineering teams to ensure all event requirements are met.
Monitor event setup, food and beverage service, table arrangements, and overall presentation to ensure the highest standards.
Conduct pre-event briefings with the team to communicate event details, service requirements, and special guest requests.
Supervise the smooth execution of events and promptly address operational challenges.
Deliver personalized and memorable guest experiences in line with Fairmont’s luxury service standards.
Communicate professionally with Arabic-speaking and international guests, ensuring their requirements are understood and met.
Handle guest feedback, special requests, and service recovery situations promptly and professionally.
Build strong relationships with clients and event organizers to support guest satisfaction and repeat business.
Supervise, motivate, and guide banquet colleagues to maintain high standards of service and teamwork.
Assist with colleague training, coaching, performance monitoring, and development.
Prepare duty assignments and coordinate staffing requirements according to event schedules and business levels.
Conduct team briefings and ensure colleagues understand their responsibilities and service expectations.
Foster a positive working environment that reflects Fairmont’s values and culture.
Support the Banquet Manager in monitoring operating costs, labour productivity, and departmental expenses.
Assist in controlling food and beverage wastage, breakages, and operating supplies.
Ensure accurate completion of banquet checklists, event reports, and other required documentation.
Support revenue optimization through efficient resource planning and the identification of additional guest requirements.
Ensure compliance with hotel policies, food safety regulations, hygiene standards, and UAE health and safety requirements.
Maintain the cleanliness, organization, and readiness of all banquet areas and equipment.
Ensure responsible handling of hotel assets, equipment, and operating supplies.
Report maintenance issues, safety hazards, and operational concerns promptly.
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