As a Pool & Beach Server with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and hospitality that define our guest experience. Through your warm, attentive service and knowledge of our food and beverage offerings, you will ensure that guests enjoy a memorable and relaxing experience at our pool and beach areas, making every guest feel unique, valued, and well cared for.
Key Responsibilities
- Welcome guests warmly, present menus, and provide accurate information about food and beverage offerings.
- Take food and beverage orders accurately and serve them promptly in accordance with hotel service standards.
- Provide poolside and beachside service, ensuring guests receive attentive and efficient service throughout their visit.
- Recommend menu items, beverages, and promotions to enhance the guest experience and maximize revenue.
- Prepare and set up service stations, tables, trays, and other operating equipment before service.
- Ensure tables, sun loungers, poolside areas, and beach service areas are clean, tidy, and properly maintained.
- Process orders and payments accurately using the hotel’s POS system and follow established billing procedures.
- Coordinate with the kitchen and bar teams to ensure timely and accurate delivery of orders.
- Monitor guest satisfaction, respond promptly to requests, and handle guest concerns professionally, escalating issues when necessary.
- Follow all food safety, hygiene, sanitation, and health and safety standards, including pool and beach operating procedures.
- Maintain knowledge of menu ingredients, allergens, promotions, and responsible alcohol service requirements.
- Assist with stock replenishment, equipment handling, and end-of-shift cleaning and closing duties.
- Follow hotel policies, grooming standards, and departmental procedures while demonstrating the Fairmont values and Heartist culture.
- Perform any other reasonable duties assigned by the management team.