As a CCTV Operator with Fairmont Hotels & Resorts, you will play a vital role in maintaining the safety and security of our guests, Heartists, and hotel premises. Through your vigilance, attention to detail, and effective monitoring of surveillance systems, you will help ensure a safe and secure environment while upholding the highest standards of professionalism, confidentiality, and service excellence.
Key Responsibilities
- Monitor CCTV cameras and surveillance systems across the hotel, including guest areas, back-of-house facilities, entrances, exits, parking areas, and colleague accommodation where applicable.
- Observe and identify suspicious activities, security breaches, safety hazards, and unusual incidents, reporting them promptly to the Security Supervisor or Security Manager.
- Maintain continuous surveillance of designated areas to help prevent theft, unauthorized access, and other security incidents.
- Monitor access control systems and report any unauthorized entry or suspicious movement within restricted areas.
- Respond promptly to security alerts, alarms, and requests for assistance, coordinating with the security team and relevant departments as required.
- Record, document, and report incidents accurately in accordance with hotel security procedures.
- Review and retrieve CCTV footage when required for investigations, incidents, or management requests, ensuring all requests are properly authorized.
- Maintain the confidentiality and integrity of surveillance footage, security records, and other sensitive information.
- Ensure all CCTV equipment, monitors, recording systems, and related security devices are functioning correctly.
- Report technical faults, camera blind spots, recording failures, or other system irregularities to the Security Supervisor and relevant technical support team.
- Maintain accurate logs of incidents, observations, system faults, and shift handovers.
- Assist in investigations involving security incidents, accidents, loss prevention, and violations of hotel policies, as directed by authorized management.
- Support emergency response procedures by monitoring relevant areas and communicating information to the security team during fire alarms, evacuations, medical emergencies, or other critical situations.
- Ensure compliance with hotel security policies, standard operating procedures, and applicable data protection and privacy requirements.
- Maintain professional conduct, alertness, and discretion at all times while on duty.
- Attend departmental briefings, training sessions, and security meetings as required.
- Perform any other reasonable duties assigned by the Security Supervisor or Security Manager.