Fairmont Mount Kenya has been consistently ranked among the world’s finest, earning a spot on the 2024 Travel + Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africa’s top destinations. In addition, the hotel has been honored as Africa’s Leading Hotel by the World Travel Awards for the Fifth consecutive year, most recently in 2026.
To supervise and coordinate the cleaning, maintenance, and presentation of all public areas of the hotel, ensuring the highest standards of cleanliness, safety, and guest satisfaction are consistently achieved.
Operational Responsibilities
- Supervise daily cleaning activities in all public areas, including:
- Lobby and reception areas
- Public guest washrooms
- Corridors and staircases
- Restaurants and bars
- Meeting rooms and banquet areas
- Entrances and exterior walkways
- Spa, Gym and Kids Club
- Conduct regular inspections to ensure cleanliness standards are maintained.
- Assign duties and monitor staff performance throughout the shift.
- Coordinate deep-cleaning schedules for carpets, upholstery, walls, windows, and hard floors.
- Ensure public areas are always guest-ready and presentable.
- Follow up on all maintenance issues and report defects promptly.
- Monitor and maintain cleanliness during conferences, meetings, and special events.
Staff Supervision
- Prepare daily work schedules and assignments.
- Train, coach, and motivate public area attendants.
- Ensure all team members comply with housekeeping SOPs.
- Monitor grooming standards and departmental appearance.
- Conduct on-the-job training and performance follow-up.
Inventory & Equipment Control
- Monitor usage of cleaning chemicals and supplies.
- Ensure proper handling and storage of chemicals according to safety guidelines.
- Maintain inventory of public area supplies and equipment.
- Report damaged or missing equipment immediately.
- Assist in controlling departmental expenses.
Health, Safety & Security
- Ensure compliance with hotel safety and sanitation standards.
- Maintain safe working practices at all times.
- Ensure wet-floor signage and other safety measures are in place.
- Report accidents, incidents, and hazards promptly.
- Ensure proper key control and security procedures are followed.
Guest Service
- Consistently provide professional, friendly, and engaging service.
- Respond promptly to guest requests and concerns.
- Handle guest complaints relating to cleanliness professionally and efficiently.
- Work closely with Front Office, Engineering, Security, and Food & Beverage departments to enhance guest satisfaction.