Lead from the front and set the vibe. Be out on the floor, lead by example and create a warm, relaxed atmosphere where regulars feel at home and first-timers feel like they've been coming for years. Keep things running smoothly, even when the place is buzzing.
Bring Charlotte's to life, all day long. From the first morning coffee and breakfast to leisurely lunches, aperitivo, dinner and that one last drink – make every moment feel welcoming, effortless and unmistakably Hox.
Teamwork makes the dream work. At The Hoxton, there's no "I" in TEAM. Have each other's backs, jump in wherever needed and make sure every service runs like a well-oiled machine.
Keep things running behind the scenes. Take ownership of daily closing procedures, support the management team with weekly and monthly tasks, and don't be afraid to bring fresh ideas to the table. We love people who think outside the box!
Look after your people. Coach, inspire and develop your team, help new starters find their feet and share honest, constructive feedback along the way. Celebrate strengths, spot opportunities for growth and make sure everyone feels confident delivering the Hoxton experience while keeping our standards and SOPs on point.
Make every event one to remember. Support private events at Charlotte's and help bring our Apartment meetings and events to life, making sure everything runs smoothly from start to finish.
Set your team up for success. Lead engaging daily briefings, keeping everyone in the loop on bookings, events, menu updates, dietary requirements and daily priorities. A great shift starts with a great briefing!
Work together, always. Partner closely with the Restaurant Manager, Head Bartender and Culinary Head Chef to keep food and drinks flowing, share ideas and feedback, and build the team's knowledge through tastings and training.
Know your stuff. From Charlotte's favourites and sharing plates to wines, cocktails and the perfect flat white – know the menu inside out and help guests discover their next favourite thing with genuine, personal recommendations.
It's all in the details. Keep opening and closing routines, cleanliness and daily duties on track. Take pride in how our spaces look and feel, stay on top of maintenance issues and make sure every corner is looking its best.
Communication is key. You're confident communicating in English and have a good understanding of German, making it easy to connect with guests and colleagues alike.
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