An exceptional opportunity presents itself for an In Room Dining Waiter to join the Food & Beverage Department at Raffles London at the OWO.
Reporting into In Room Dining Supervisor, you will be responsible for preparing orders, set trays, and delivering items to guest rooms in an attentive and efficient manner, assist with Mini bar, amenities and ensuring to provide excellent quality service as per the Hotel Standard Operating Procedure.
Additionally responsible for maintaining cleanliness at work and guest areas by clearing, collecting, and returning food and beverage items to proper area. Also serve food courses and beverages to guests.
Specifically, as the In Room Dining Waiter your responsibility’s will include:
- Setting tables, trays according to type of food ordered and the hotels service standards.
- Performing opening and closing procedures established for the department.
- Accurately records, pre-checks and picks-up all food and beverage orders
- Check in with guests to ensure satisfaction with each food course and/or beverages.
- Present physical and accurate check to guest and complete the payment process.
- To have a full knowledge of the food & beverage items & their specifications, menu prices, recipes, style of service and other preferences, and the ability to recommend Food & Beverage combinations and up sell alternatives.
- Check with the guest regarding the satisfaction of the meal.
- Completing closing duties, including restocking items.
- Maintaining cleanliness of work areas, chinaware, glassware, etc., throughout the day.
- Ensuring communication between Kitchen, Order taker and service team members.
- Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
- Being knowledgeable to operate the hotels point of sales (POS) system, other order taking systems or hand held devices, inventory software etc.
- Perform any other assigned reasonable duties and responsibilities as assigned or as requested
Who are we looking for?
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- An understanding and willingness to contribute to a 24h operational schedule when required.
- Flexibility with shifts as per business demand
- Be courteous, professional and provide efficient service