Reports To: Restaurant Managers, Director of Food & Beverage
General Purpose: The Barista is an engaging and enthusiastic ambassador for the restaurant and hotel, makes recommendations to guests based on verbal and non-verbal cues, and is a passionate salesperson for both the menu and the gift shop. The Barista works accurately, efficiently, expertly prioritizes, and works to exceed guest expectations.
Specific Responsibilities:
• Reports to work on time and ready to work scheduled shifts.
• Follows all steps of service.
• Knows drink names, ingredients, method of preparation, appropriate glassware, and garnishes.
• Can speak confidently and enthusiastically on gift shop items.
• Makes all coffee and tea drinks on the menu with enthusiasm and care.
• Sells menu items and gift shop items with the goal of increasing overall sales.
• Serves beverages and food in a cheerful and efficient manner.
• Ensures that service and cash wrap stations are appropriately stocked.
• Runs room service to hotel guests as needed.
• Completes daily inventory and informs servers/managers of any changes.
• Accurately and efficiently uses POS to ring guest’s orders, accept payment, and close checks.
• Labels, stocks, and merchandise items in the gift shop.
• Completes all posted opening/closing duties and side work.
• Maintains a positive, friendly attitude with teammates & guests.
• Provides prompt, accurate report of all income received during shift.
• Maintains a clean, orderly appearance of the gift shop and restaurant service area.
• Assists/executes any and all tasks as assigned by supervisor.
• Follow all proper sanitation guidelines.
• Other duties as assigned by your supervisor or manager.
• Verifies guests are at least 21 when purchasing a beverage containing alcohol.
• Sells beverages responsibly with the customer’s best interest in mind.
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