Director of Venues – IRD, Good Things & Refreshment Center
The Director of Venues role is a key component of the Food & Beverage division senior leadership and will be instrumental in driving the vison and culture of the division.
At Fairmont Hotels & Resorts, exceptional service and flavors are the hallmarks of every dining experience. Your leadership and vision as Sr Venue Manager will drive outstanding operating results – and ensure our Venues are not only preferred dining destinations but also engaging places to work.
Hotel Overview: The Forbes 4-star Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.
Summary of Responsibilities:
Reporting to the Assistant Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service.
- Ability to Lead and manage the day to day operation with oversight across In Room Dining, Refreshment Center and Good Things ensuring all service standards are followed.
- Drive innovative promotions, menus and concepts; creating a destination of choice for both hotel and external guests.
- Work closely with the senior F&B leaders and venue teams to curate dining experiences and maintain relevancy within the marketplace and stay on top of industry trends.
- Meet and continue building relationships with vendors to assist with procurement and assist with beverage inventories.
- Complete training sessions with all bartenders and service team on service standards and techniques.
- Ensure all bars are well maintained and act as lead for bars in yearly health inspections and EHC audits.
- Support the Venue Managers and Assistant Venue Managers with the day to day operations and in the achievement of their financial and operational targets.
- Implement effective control of food, beverage, labor and operating expenses
- Assist in the preparation of the annual strategic plan and achieve the goals and targets therein
- Ensure the implementation of standards in guest service, constantly seek out ways to improve product and service as well as increase volumes and profits
- Oversee the selection, training and development of all Colleagues to ensure timely recruitment and career growth
- Utilize venue management software (AVERO), inventory systems, and POS technology to streamline operations and reporting.
- Implement and promote sustainable practices, including waste reduction where possible.
- Ensure all venue concepts and branding align with the overall company brand and aesthetic.
- Oversee the execution of seasonal or thematic events that align with marketing and brand identity.
- Conduct regular spot checks and periodically revise par stock levels to ensure compliance with company processes and inventory management standards
- Follow department policies, procedures and service standards
- Actively resolve gust complaints promptly according to hotel standards
- Actively participate in hotel committees and team meetings
- Work closely with Marketing team to ensure the venues have constant visibility