We are seeking a high-energy and versatile individual to join our team as a Learning and Development Coordinator at the Fairmont Banff Springs Hotel. In this role, you will be dedicated to fostering employee growth and development through the planning, communication, and execution of training programs.
This position requires a blend of administrative, facilitation and creative skills. The successful candidate must excel in organization and communication, thrive when working independently, take initiative, and handle repetitive tasks with efficiency. Strong attention to detail is essential to ensure the accuracy, effectiveness, and seamless execution of training communication, preparation, tracking and delivery.
At the Fairmont Banff Springs, we believe learning should be fun, which is why we’re looking for someone who brings creativity and innovation to their training approach, with a facilitation style that is engaging, passionate, and flexible. This role requires confidence and the ability to comfortably present trainings to groups of 8 to 100+ participants, ensuring every session is impactful and memorable. A creative eye for visual design and experience using Canva to create engaging, visually appealing training materials, presentations, and communications would be a valuable asset.
Competitive Salary: $55,000-$57,000 gross annually, based on previous experience & education
Job Duties Include:
Reporting to the Learning & Development Manager, responsibilities and essential job functions include, but are not limited to the following:
Training Delivery & Facilitation
- Consistently offer, and be a role model for luxury, professional, friendly, and engaging service.
- Coordinate and deliver a world-class onboarding experience for several hundred new colleagues annually, including organizing, communicating, and facilitating the two-day hotel orientation.
- Conduct colleague-level training sessions, assist with the facilitation of leadership sessions, and lead training sessions on Microsoft applications.
- Assist with the preparation, setup, teardown, and execution of training sessions, coordinating with Conference Services and supporting external trainers before, during, and after delivery.
- Certify new departmental trainers and provide ongoing guidance and support.
- Run Learning & Development Book Club
- Coordinate and assist with the execution of the annual Future at Fairmont Fair for hotel colleagues, overseeing internal department booths, external vendor participation, event advertisements and communications, raffle prizes, and the organization of a Q&A panel to promote career growth and development opportunities across the hotel.
Training Communications & Administration
- Canva and Powerpoint skills are considered an asset, with the ability to create engaging training advertisements and presentations in alignment with brand guidelines.
- Coordinate training communications and registrations, including managing sign-ups through Bookeo, developing and distributing the monthly training calendar, and promoting training opportunities through internal social media, emails, videos, and posters.
- Communicate consistently with leaders regarding departmental completion of training tasks and attendance
- Monitor departmental training attendance, training task completion, and Job Task Checklist completion, communicating progress and outstanding requirements to leaders.
- Administer the HERO platform (Accor People & Culture System) to maintain colleague departure records, track training, and support leadership performance development and reviews.
- Assist with communication and tracking of the Educational Assistance Program and the Language Access Program.
- Maintain the Learning Lending Library by tracking inventory and adding new books to the catalogue.
- Maintain the cleanliness and stock of the training room, proactively ordering supplies within budget.
Colleague Development & Engagement
- Build and maintain strong, trusting relationships with colleagues and leaders through confident, approachable, and professional communication, creating a welcoming first point of contact for Learning & Development and fostering a positive, supportive learning environment.
- Leverage available development resources to provide personalized recommendations for colleagues and leaders seeking growth opportunities.
- Other duties as assigned.