Building a career at Granite may be the most valuable thing you could do...
Find your dream job today, and be part of something great. Our most powerful partnership is the one we have with our employees. Our people are our most valued asset and the foundation of Granite’s century-old success. We’re building more than infrastructure; we are building your future.
This role provides frontline IT support to employees by troubleshooting and resolving hardware, software, and network issues across offices, plants, and job sites, ensuring reliable day to day technology operations. The role also supports local network infrastructure, coordinates issue escalation when needed, and works closely with end users, business leadership, and Corporate IT to maintain efficient and productive systems.
Essential Job Accountabilities
- Respond to and resolve incoming IT Service Desk requests to ensure employee technology issues are addressed promptly and service levels are met
- Diagnose and resolve local network and communication issues to maintain reliable and uninterrupted business operations
- Support the maintenance and administration of the local Active Directory OU, network applications, servers, file shares, and network services in accordance with company policies to ensure secure and standardized IT operations
- Assist developing and maintaining business unit IT documentation to promote consistent standards, procedures, and knowledge sharing across locations
- Assist coordinating the acquisition, installation, configuration, and maintenance of iPads, PC’s, and networking equipment to ensure compliance with corporate standards, best practices, and management directives
- Maintain accurate hardware inventory, software licensing, and asset rotation records to support compliance, cost control, and effective asset management
- Track and document complete lifecycle of IT assets, including acquiring, issuing and disposal
- Support the design, installation, and maintenance of IT resources for acquisitions, large projects, and joint ventures to ensure alignment with corporate standards and integration requirements
- Travel to job sites to assist site configuration, setup and problem resolution
- Virtually assist users with resolving requests and technical issues
- Support business applications and systems to ensure adherence to best practices and corporate IT standards
- Troubleshoot and resolve PC hardware and software issues to minimize employee downtime and meet service level agreement (SLA) requirements
- Assist Business Unit management to assess future IT needs, budgets, forecasts, licensing, and asset strategies to support enterprise initiatives and alignment with company goals
- Maintain ongoing communication with the IT Manager and local Business Manager to ensure effective issue resolution, prioritization, and alignment of IT services with business needs
Education
- Associates degree or equivalent combination of education, training, experience and/or certifications
- CompTIA A+ certification or equivalent demonstrated training/experience
- Microsoft Role-Based Certification (Single-Exam) preferred
- CompTIA Network+ certification preferred
Work Experience
- Minimum of 3 years of relevant experience providing network and PC support in a multi-site business environment
- Familiarity with cost accounting, budgeting, and forecasting
Knowledge, Skills, and Abilities
- Knowledge of professional IT support principles with the ability to apply company policies, procedures, and standards to resolve routine to moderately complex issues
- Ability to analyze and address problems of moderate to advanced scope by evaluating data, system behavior, and multiple contributing factors, exercising judgment within established practices
- Ability to work independently on routine tasks with minimal supervision and to complete new assignments with general direction
- Advanced knowledge of Microsoft Windows desktop operating systems
- Working knowledge of Microsoft Windows Server operating systems and Microsoft Active Directory
- Working knowledge of Microsoft Office applications to effectively support end users
- Working knowledge of server hardware, workstation technologies, and storage solutions across common manufacturers
- Basic knowledge of networking technologies, including routers, switches, access points, and related equipment from vendors such as Cisco, Palo Alto, and Fortinet
- Basic knowledge or familiarity with Unified Communications technologies
- Ability to clearly explain technical concepts and solutions to non-technical users
- Strong organizational skills with the ability to manage multiple tasks and priorities
- Strong customer service and interpersonal skills when working with internal users and stakeholders
- Effective verbal and written communication skills, including the ability to document issues and solutions clearly
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit and use hands to operate a computer keyboard. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
Additional Requirements/Skills
- Comply, understand, and support company safety initiatives to ensure a safe work environment
- Ability and willingness to abide by company code of conduct daily
- Work both as a team player and independently as required
- Frequent travel to plants, satellite offices, and job sites may be required, including extended daily and weekend hours as needed
Our Benefits at a Glance:
Building tomorrow starts with you, and Granite knows that you can excel only if we support you in and out of the workplace. That is why we offer a broad benefits package that includes paid holidays, sick leave, medical, dental, vision, life insurance, disability insurance, flexible spending plans, as well as special programs for musculoskeletal health, mental wellness, and more.
Salaried employees may choose from two PPO medical plans through Anthem BlueCross, including our most popular plan, for which 100% of the premium is paid by Granite for eligible employees and dependents. Employees can also opt into a Health Savings Account (HSA) or a Flexible Spending Account (FSA).
As part of our investment in your future outside of the workplace, Granite provides a 100% match on the first 6% of eligible compensation that salaried employees defer into their 401(k) plans, which vests immediately.
Benefits may vary for positions located outside of the continental United States.