Supervise daily security operations to ensure the safety and security of guests, Heartists, visitors, and hotel property.
Monitor hotel premises, including guest areas, public spaces, and back-of-house areas, to ensure compliance with security procedures.
Conduct regular patrols and monitor CCTV systems to identify and address potential security risks.
Respond promptly and professionally to security incidents, emergencies, and guest concerns.
Ensure compliance with hotel security policies, emergency procedures, and health and safety regulations.
Prepare incident reports, maintain accurate security records, and report any suspicious activities to the appropriate management.
Train, coach, and guide security team members to maintain high standards of professionalism and operational efficiency.
Coordinate with Front Office, Housekeeping, Engineering, and other departments to ensure effective communication and a safe hotel environment.
Support emergency response procedures, fire safety drills, and crisis management activities.
Promote a culture of vigilance, teamwork, and service excellence while upholding the hotel's standards and values.
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