At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Your vision and leadership as Director, Conference Services and Catering will ensure an engaged team, efficient operations – and offerings that exceed the expectations of every client.
Summary of Responsibilities:
Reporting to the Director of Sales & Marketing, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Direct and manage all activity related to the Catering office, ensuring all service standards are followed
- Responsible for all catering, from booking to execution and conference services from the time a contract becomes definite to execution
- Prepare an annual budget for approval and administer that budget in a fiscally responsible manner
- Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business
- Conduct site inspections as required
- Develop annual business plans for the department in conjunction with the Director of Sales & Marketing
- Ensure that function bookings, group resumes, event contracts and banquet event orders are prepared and distributed accurately and efficiently
- Ensure meeting and function rooms are properly maintained at all times liaising with food and beverage outlets regarding reservations and flow of clients
- Work closely with the Director of Food & Beverage to prepare monthly forecasts
- Balance operational, administrative and Colleague needs
- Follow departmental policies and procedures
- Drives function space optimization/maximization to ensure the best utilization of space for guest experience and financial performance
- Lead a team of Conference Service Managers
- Onboard new team members
- Lead training and recruitment efforts
- Follow all safety policies
- Other duties as assigned