- Provide a visible and approachable leadership presence within the restaurant at all times.
- Oversee the day-to-day operation of the restaurant, ensuring smooth and efficient service delivery.
- Lead, motivate, and support the restaurant team to deliver exceptional guest experiences.
- Ensure all opening, service, and closing procedures are completed in line with company standards.
- Maintain the highest standards of cleanliness, presentation, food safety, and hygiene throughout the restaurant.
- Manage stock levels, ordering processes, and inventory controls to support operational requirements.
- Communicate professionally and effectively with guests, colleagues, and other departments.
- Ensure all team members remain guest-focused and deliver outstanding customer service.
- Monitor service standards and ensure the accurate taking and delivery of guest orders.
- Handle guest feedback, concerns, and complaints promptly, professionally, and effectively.
- Drive sales and profitability through upselling, promotions, and effective team engagement.
- Monitor daily business levels and forecasted trade to ensure appropriate staffing and resource allocation.
- Maintain accountability for cash handling, financial controls, and departmental budgets.
- Conduct pre-shift briefings and team meetings to communicate key operational and business objectives.
- Maintain comprehensive knowledge of all food and beverage menus, promotions, ingredients, and allergen information.
- Recruit, train, coach, and develop team members to support continuous improvement and succession planning.
- Ensure compliance with all company policies, health and safety requirements, food safety regulations, and licensing legislation.
- Lead by example, promoting company values and fostering a positive, high-performing team culture.
- Work collaboratively with other departments to support the overall success of the business.
- Identify opportunities to improve operational efficiency, guest satisfaction, and financial performance.
- Maintain a positive relationship with Golf Members, facilitating the experience of all patrons to LQA and Luxury standards.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.