Take the lead in ensuring our guests experience spotless and well put together rooms that they want to come back to.
Lead and inspire the housekeeping team by example, creating an environment where they can be themselves, feel supported and empowered and get actively involved in the team’s development to realise their full potential, so we grow together as a Hoxton family.
Management of departmental costs and ensure that all expenses are kept in line with budget guidelines, managing and control housekeeping stock and monitor orders.
Take responsibility in keeping our standards for bedrooms and public areas high, through SOPs, relevant training and regular checks.
Work closely with other teams (front office, maintenance and F&B) towards the overall goal of creating a memorable experience in a beautiful space.
Play a part in our partnership with our external housekeeping providers.
Ensure that all hotel standard operating procedures are trained and adhered to.
Pro-actively identify opportunities to improve and enhance processes and procedures.
Be fully aware, and competent in, all health and safety procedures and policies.
Control and management of the housekeeping stock, ensuring all orders are monitored.
Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
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