Reports to the Regional Director, IT, Central Canada and participates as a member of the Regional Technology Services team.
Responsibilities:
- Ensure that user problems are addressed consistent with current Service Level Agreement:
- Resolves Colleague Help Desk Tickets for the Region (Regional Shared Service)
- IT Systems disaster recovery and Daily Backup Logs for the Region (Regional Shared Service)
- Deploy and Maintain all Employee Workstation Hardware
- Wi-Fi Log update - Maintain all Guest and Back of House Wi-Fi equipment in Public, Meeting Space and Guestrooms
- Review Anti-virus logs and resolve any issues on Cortex XDR enterprise console for hotels
- Ensure all Wi-Fi equipment is functional in Public, meeting and guestrooms.
- Maintain all equipment/Software Inventory
- Complete all PCI initiatives
- Execute all Hotel driven IT initiatives projects under IT DIR/SM supervision
- Maintain IDF and MDF’s as per ACCOR Standards
- Assists in maintaining standard guidelines.
- Ensure monitoring of recovery system – daily backups for region
- Contribute to Technology Services knowledgebase.
- Looks for opportunities for new technology that may be beneficial to customer.
- Participate in after-hours on call support(24/7) with the regional IT team
- Participate in all regional aspects of a IT projects as directed