We are seeking an Assistant Entertainment Manager with strong leadership skills, a creative mindset, and a passion for luxury hospitality. The ideal candidate will oversee engaging guest experiences, develop high-performing teams, and ensure that every activity reflects the distinctive personality and service excellence of the SLS brand.
he Assistant Entertainment Manager supports the daily operations of the Entertainment Department, ensuring the effective planning, coordination, and execution of recreational activities, guest experiences, live entertainment, and special events.
This role helps maintain the highest standards of service, quality, safety, and brand presentation while fostering a culture of personalized hospitality, attention to detail, anticipation of guest needs, and continuous improvement.
The position also supports alignment with applicable service excellence principles and quality standards associated with Leading Quality Assurance (LQA), Forbes Travel Guide, and AAA, in accordance with the resort’s internal procedures and applicable assessment criteria.
Key Responsibilities
- Oversee daily entertainment operations, ensuring activities are delivered efficiently, punctually, and in accordance with established schedules and operational procedures.
- Develop and coordinate engaging recreational, social, and lifestyle activities that enhance guest satisfaction, encourage participation, and create meaningful connections with the resort.
- Coordinate live performances, themed activities, special events, and entertainment experiences, ensuring professional presentation and seamless execution.
- Supervise, coach, motivate, and develop the entertainment team, fostering accountability, collaboration, service excellence, and high performance.
- Ensure warm, personalized, and timely guest interactions, emphasizing attention to detail, professional communication, proactive service, and anticipation of guest needs.
- Implement and monitor applicable service standards and operating procedures, identify areas for improvement, and support consistent execution across all entertainment touchpoints.
- Partner with Food & Beverage, Front Office, Guest Experience, Security, Marketing, and other departments to deliver seamless, integrated guest experiences.
- Monitor operational expenses, supplies, equipment, and departmental resources, supporting budget compliance and cost-effective operations.
- Ensure activities are conducted in accordance with established safety protocols, risk prevention procedures, and guest and colleague protection standards.
- Track key performance indicators, including guest participation, satisfaction, feedback, schedule compliance, and team productivity.
- Address operational challenges and guest concerns promptly, discreetly, and professionally, with a solution-oriented approach.
- Recommend new entertainment concepts and experiences aligned with luxury hospitality trends, guest preferences, and the distinctive identity of the SLS brand.