Community Outreach Specialist

Community Outreach Specialist

AECOM is seeking a Community Outreach Specialist for the SunGuide Transportation Management Center (TMC) in Miami, Florida. The SunGuide TMC is part of the Transportation Systems Management and Operations (TSM&O) Office at the Florida Department of Transportation (FDOT) District Six. The TSM&O Office is a dynamic, exciting, program within FDOT to operate and maintain the intelligent transportation systems (ITS) infrastructure, utilize its incident management resources, and optimize traffic management strategies. District Six covers Miami-Dade and Monroe Counties. The Community Outreach Specialist’s responsibilities include acting as media spokesperson for the District’s TSM&O program, conducting tours of the TMC, promoting the District’s TSM&O program, and having public information and relations skills. This is a full-time on-site position in Miami, Florida.

The Community Outreach Specialist shall be responsible, but not limited to, the following tasks and duties.

• Acting as the official media spokesperson when requested by FDOT.
• Advising staff during crisis situations and providing communication counsel.
• Developing and executing comprehensive community outreach campaigns to educate the public on program services.
• Drafting, publishing, and distributing program materials such as press releases, email communications, technical articles, award nominations, news briefs, program presentations, and marketing documents.
• Managing the customer service program to support projects and services.
• Leading partner-agency relations to strengthen cross-promotion and customer service initiatives with FDOT District Four, Florida’s Turnpike Enterprise, Greater Miami Expressway Agency, SunPass, South Florida Commuter Services, FDOT Central Office, transit agencies, Florida Highway Patrol, and other stakeholders.