Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Overview:
Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred Emergency Medical Technician - Basic [Massachusetts] - Massachusetts Office of Emergency Medical Services preferred
Medical Assistant: Principle Duties and Responsibilities - Clinical
Provides safe, compassionate patient care under the supervision of the Medical Director and licensed personal (RNs) working with the MA on a daily basis
Performs all duties and responsibilities as described in the Medical Assistant position description
Facilitates flow of patients from waiting room to infusion chairs in a timely manner as close as possible to scheduled appointment times Observes, reports and records vital signs, height and weight, pain level, and allergies as directed by the provider
Obtains vital signs, height and weight, pain level and allergies. Documents results in the patient’s record (LMR).
Monitors vital signs on patient receiving ketamine administration as per protocol.
Promptly informs the MD, anesthesiologist, or staff nurse of any significant change in vital signs or acute symptoms
Conducts a brief focused assessment of the patient, including interval changes
Performs a variety of complex patient treatments and procedures according to standard policies and procedures, these may include but are not limited to:
Blood pressure cuff, pulse oximetry probe placement and 02 saturation measurement provides snack, blankets, ice packs, comfort items help with discharge procedures, linen change helps coordinate change in infusion schedule with MD and administrative assistant prepares forms for informed consent
Physically prepares patients for and assists care providers with examinations and therapeutic procedures
Instructs and assists patients while getting infusions
Instructs patients and families for expectations in the clinic
Participates in daily operational activities necessary for a safe patient and staff environment. Maintains JACHO standards on the unit
Cares for medical equipment and supplies and monitors sterilization of appropriate equipment.
Ensures patient safety
Escorts patients from waiting area to and from treatment areas
Rounds on patients routinely for to assist with falls prevention
Aids patients with toileting (including escorting patients to and from bathroom to prevent patient falls)
Assists with patient transfers (i.e. wheelchair to/from bed/stretcher; stretcher to/from bed) and bed positioning
Provides nutritional snacks for patients as appropriate
Collaborates with Medical Director to identify and meet learning needs
7.1 Attends educational programs to advance knowledge and skill
7.2 Adheres to the standards of required training
Patient Services Coordinator II: Principal Duties and Responsibilities - Administrative
Cross trained to provide back up for all check in and checkout functions as outlined by the MGH/MGPO Front Desk Standards and Cadence Front Desk Check In User without Registration Training Track.
Maintains confidentiality and privacy which is consistent with HIPAA guidelines.
Provides basic information/instructions to patients regarding Hospital and practice procedures. Will arrange escort or interpreter services as needed.
Is competent in the use of automated systems used on the unit.
Basic understanding of Ambulatory Patient Tracking System.
Knowledge of Voalte communicating system
Competence in scheduling patient appointments via Epic Hyperspace
Prints upcoming schedules for patient verification and confirmation.
Performs the daily management of encounter form processing and reconcilement.
Knowledge of scanning procedures and label printing.
Ensures completeness of all encounter forms by the patient as required for processing
Remains current on any changing issues within the unit which affects initial patient flow
Additional Job Details (if applicable)
Physical Requirements
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$22.00 - $24.94/HourlyGrade
3
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