Fairmont Jasper Park Lodge has entered a remarkable new chapter, unveiling a reimagined mountain experience shaped by a landmark multi-phase transformation. This is a rare opportunity to help define one of Canada's most iconic luxury resorts, where nature, heritage, and elevated hospitality come together to create unforgettable guest experiences.
We are seeking a highly organized, technologically savvy and forward-thinking Office Manager to help transform how our Sales & Marketing division operates at Fairmont Jasper Park Lodge. Following a landmark $100 million transformation that ushers in a new era of alpine luxury, we are looking for someone who can bring the same spirit of innovation to the way our team works behind the scenes.
What you will be doing:
Reporting to the Director of Sales & Marketing, this role combines executive administrative support, office management and operational coordination with a strong mandate to modernize departmental processes through technology, automation and smarter ways of working. Beyond managing daily administrative responsibilities, the successful candidate will identify inefficiencies, challenge existing workflows and implement practical solutions that improve collaboration, accountability and productivity across the division.
If you are a natural problem-solver who sees opportunities where others see repetitive tasks, enjoys building systems and knows how to leverage technology to make teams more effective, this is an opportunity to create meaningful and lasting change within one of Canada's most iconic luxury resorts.
Responsibilities and essential job functions include but are not limited to the following:
Office Management & Departmental Reporting
- Oversee daily administrative operations of the Sales & Marketing office, ensuring an organized, efficient and welcoming working environment.
- Coordinate office supplies, departmental inventory, marketing collateral, purchasing and ordering.
- Prepare and consolidate monthly reports for all department heads within the Sales & Marketing division, ensuring accuracy, consistency and timely submission.
- Support departmental expense tracking, invoice processing, budget reconciliation and monthly financial reporting.
- Maintain departmental calendars, databases, shared resources and reporting tools.
- Coordinate administrative requests and communication between Sales, Marketing, Public Relations, Conference Services and hotel operations.
- Support departmental events, special projects and operational priorities as required.
Process Improvement & Automation
- Evaluate existing workflows and implement practical solutions that reduce repetitive administrative tasks and improve team efficiency.
- Leverage Microsoft 365, Power Automate and other approved technologies to streamline meeting minutes, action tracking, inventory controls, expense management and monthly reporting.
- Develop standardized digital templates and workflows for FAM budgeting, office supply requests, purchasing and approvals.
- Create centralized tools that improve visibility, communication and accountability across the division.
- Document new processes and provide training to ensure improvements are sustainable beyond the temporary assignment.
Media, Travel Trade & VIP Coordination
- Coordinate administrative and logistical arrangements for visiting media, influencers, travel advisors and group familiarization trips.
- Support itinerary development, room reservations, transportation, dining arrangements and on-property experiences.
- Coordinate VIP amenities, welcome gifts and room drops in collaboration with operational departments.
- Maintain accurate records of hosted visits, budgets, expenses and departmental follow-up.
- Support the coordination of site inspections, special events and Sales & Marketing activations.
Team Engagement & Collaboration
- Support departmental Employee Engagement Survey (EES) action plans through improved communication, organization and follow-through on agreed initiatives.
- Help establish effective meeting structures, shared calendars and planning processes that provide greater clarity around departmental priorities and deadlines.
- Support team recognition initiatives, celebrations and activities that strengthen connection and morale across the division.
Executive & Administrative Support
- Provide executive administrative support to the Director of Sales & Marketing, coordinating and communicating calendars, meeting minutes and follow-up to ensure accountability and timely execution.
- Anticipate administrative requirements and proactively support divisional leadership in managing priorities and deadlines.
- Handle confidential information and sensitive matters with professionalism and discretion.