Job Title
Program Management Leader
Job Description Summary
This role will work closely with key client operational and project management leaders to provide supplemental governance, organization and operational control for the client’s CRE leaders. The role will report directly to the Account Director with a dotted line accountability to the P&P Platform to enact C&W best practices for Project Management Delivery.
Job Description
The Program Management Lead provides three primary functions:
1. Corporate Real Estate COE Operational Governance & Oversight
2. Capital Planning Governance & Oversight
3. Scheduling Support for specific/critical projects
Each primary function is detailed below.
CRE Center of Excellence (COE) Scope of Services
The PMO provides structure for the delivery of corporate real estate services by developing and implementing a global framework that leverages specific points of collaboration with other real estate functions, such as transactions, strategic planning, occupancy, and facilities management. Specific responsibilities include:
- Partnering with other TIAA CRE functions and stakeholders to identify key points of interaction and developing/implementing a program-level controls/governance solution for the full project lifecycle
- Leveraging existing processes in place for transactions, lease administration, occupancy strategy, project management, and facilities management
- Establishing a means by which either TIAA or the C&W PMO can effectively monitor all critical activities within the lifecycle of leased locations
- Monitoring service provider performance against agreed KPIs and SLAs. This includes identifying trends, abnormalities, or performance gaps and escalating these to TIAA for review or intervention. Ensuring that performance data is captured consistently across all regions
- Oversee a team of controls specialists and technical resources responsible for:
- Developing and maintaining a library of reports and/or dashboards
- Managing and administering the governance of operational playbooks, process maps, and templates to facilitate global consistency via a centralized global template repository
- Engaging third-party project managers to properly assess and ensure full compliance with the project delivery expectations set forth in the TIAA Project Management Delivery Playbook
- Tracking & reporting lack of compliance with established processes to TIAA along with recommendations for remediation
- Conducting regular, rigorous data validation and quality checks on inputs received from third-party project managers
- Tracking and reporting data integrity status to TIAA and recommend solutions to resolve identified data gaps or inconsistencies with the respective data owners
Global Capital Plan Governance & Oversight Essential Responsibilities:
Develop and facilitate an end-to-end global capital planning process, ensuring that the portfolio’s financial requirements are accurately captured, prioritized, and tracked, including:
- Facilitate the intake and prioritization of project pipelines as directed by client
- Support scenario analyses and data consolidation to ensure the capital plan remains aligned with the evolving needs of client’s portfolio
- Verify the completeness and accuracy of submissions to the capital plan
- Analyze and interpret monthly performance data to track progress against the capital plan, highlighting any variances observed on key elements such as scope, schedule, and cost
- Support quarterly re-forecasting and commercial reviews by providing the insights required to evaluate trends as part of rolling and multi-year capital planning
- Drive the process for identifying and surfacing exceptions within the capital plan
Project Scheduler Consultant ("Scheduler") Essential Responsibilities:
For a select amount (~7) key projects - provide independent schedule analysis, risk assessment, and ongoing schedule management support across a select portfolio of active and upcoming capital projects. The Scheduler will serve as an objective resource to evaluate schedule integrity, identify risks, and support Project Leadership in proactive decision-making, including:
- Conducting an in-depth analysis of the current project schedule(s) as provided by the General Contractor (GC), client’s third-party project team, and/or other project stakeholders.
- Hosting discussions with client’s third-party project team, GCs, and other relevant parties as needed to validate schedule assumptions, logic, and inputs
- Providing a written assessment addressing validity and accuracy of each project schedule
- Providing aggregated reports to client leadership showing trends, risks, and recommended best practice enhancements to client’s third-party project management team’s scheduling strategies
Other Duties of the Program Management Lead:
· Quality Control: The Program Management Lead is responsible to identify gaps in process compliance and provide quality assurance on the delivery of project management services on projects.
· Participation: The Program Management Lead may participate (as needed) in project-specific meetings hosted by the dedicated project team to remain informed on the project status and to ensure the local in-market teams are acting in compliance with the project delivery expectations noted above. The Program Management Lead may also travel to the project site as needed to fulfill the requirements of this role, subject to mutual approval by the Client and the Account Director as it pertains to the best interest of the project and the client. The Program Manager manages internal and external relationships in support of the program, including internal engagement of supporting resources.
Education/Experience/Training:
- Bachelor's degree in Architecture, Engineering, Construction Management, Business Administration or related field. Master's degree or Certification a plus.
- Five or more years of related experience with 2 or more years of personal management experience preferred.
- Ability to contribute to the strategic direction of the assigned department or assigned practice area.
- Advanced project management skills with expertise in the project management business.
- Expert in client relations, client management and consulting.
- Excellent verbal and written communication skills.
- Highly organized with strong analytical skills.
- A proficient working knowledge of accounting and financial reporting, budgeting, scheduling and processes as they relate to corporate real estate, design and construction.
- Software skills: Microsoft Office applications, MS Project, Smartsheet, PowerBI.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 127,500.00 - $150,000.00
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email