Job Title
Cleaner Leader
Job Description Summary
The Cleaner Lead supervises soft-services delivery for an assigned site. The role plans and assigns cleaning, janitorial, outdoor, landscaping, waste and pest-control activities and verifies quality, safety, documentation and client compliance.
The role leads the cleaner, gardener and janitor team for one assigned Availability Zone (AZ), manages tools and materials, coordinates specialist activities and reports service performance and issues to the Facility Manager.
Job Description
About the Role:
- Plan, assign and supervise daily, weekly, bi-weekly and monthly soft-service activities for offices, corridors, red zones, utility areas, outdoor areas and bin centres.
- Inspect and quality-check dusting, sweeping, mopping, vacuuming, toilet cleaning, floor scrubbing, periodic cleaning, domestic waste collection and disposal, landscaping and pest-control activities.
- Ensure cleaners wear the unified IFM uniform and client-specified PPE (including nitrile gloves for chemical handling), use approved methods, warning signs, tools, machinery, chemicals and understand safety sheets.
- Manage soft-service tools, consumables and inventory and escalate shortages or equipment defects.
- Coordinate specialist or vendor work, including wall/canopy cleaning, pest control and other planned services, and assign cleaners to escort PM and corrective activities performed by vendors.
- Maintain work orders, checklists, attendance, service records, issue logs and daily activity reports; ensure soft-service work orders are closed accurately and on time, with all work orders older than four weeks closed by the end of each reporting period.
- Ensure teams comply with Safety, Security and Environmental policies, access restrictions and site housekeeping standards.
- Coach cleaners, monitor attendance and performance, resolve day-to-day queries and report risks and service gaps to the Facility Manager.
- Ensure team overtime is recorded on daily timesheets or in the CMMS for verification by AWS Site Management, and kept within 4 hours per day and 18 hours per week.
- Ensure all soft-service team members complete mandatory First Aid, Fire Fighting Class D and annual in-house training (business ethics, workplace culture, safety and environment) within the client's deadlines, and keep training records up to date
About You:
- Minimum 3 years' experience in cleaning, janitorial or soft-service operations, including at least 1 year in a supervisory role, preferably in a data centre or other critical environment.
- Minimum senior high school or vocational high school education; relevant soft-service training is preferred.
- Experience with cleaning equipment, chemicals, landscaping, waste and pest-control coordination.
- First Aid and Fire Fighting Class D certification required, basic K3 certification is advantageous.
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote from within culture;
- An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
INCO: “Cushman & Wakefield”