Emergency Services Dispatcher

Primary Responsibilities:

• Answers the phone with Beth Israel Deaconess Medical Center greeting and dispatches ambulance services prioritizing needs of the requesting department. Answers the phone line using proper, professional radio etiquette and directs calls appropriately. Dispatches requests for Advanced Life Support/Basic Life Support and immediately dispatches available ALS/BLS units. (essential)
• Enters and tracks appropriate information in the computer system. Each call is logged on daily log/Autocad system immediately after received from computer. Utilizes GPS system to locate and dispatch closest and most appropriate ambulance. (essential)
• Receives incoming ambulance requests and prioritizes calls from services/floor and assigns to appropriate ambulance service. (essential)
• Clarifies instructions and coordinates services with requester. (essential)
• Ensures all Beth Israel Deaconess ambulances on duty and all vehicles subcontracted the hospital have appropriate assignments. (essential)
• Schedules transport of patients in a timely manner. (essential)
• Notifies departments of patient departure times. (essential)
• Reports issues, problems, etc., to supervisor/manager as needed. (essential)
• Assists in obtaining coverage for sick calls in the absence of supervisor/manager. (essential)
• Attends mandatory in-services as required by Beth Israel Deaconess Medical Center. Is courteous and professional at all times. (essential)

Required Qualifications:

• High School diploma or GED required.
• 0-1 years related work experience required.
• Previous hospital telecommunications experience
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications:

• Emergency Medical Services experience.
• Geographical knowledge of surrounding area preferred. GPS locator software preferred.
• Knowledge of Emergency Medical Dispatch and Ambulance Communications preferred.

Competencies:

Decision Making:Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

Problem Solving:Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.

Independence of Action:Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.

Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.

Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Social/Environmental Requirements:

Work requires periods of close attention to work with out interruption. Concentrated effort of up to 4 hours without break may be required.

Work requires constant response to changing circumstances and using new information to adjust approach and to quickly respond to new needs.

No substantial exposure to adverse environmental conditions

Health Care Status:  NHCW: No patient contact.-Health Care Worker Status may vary by department

Sensory Requirements:

Physical Requirements:

This job requires constant sitting, Keyboard use, Endurance-working up to 3-4 hours without a break.Rarely there may be Fine Manipulation using both hands, Pushing/Pulling using both hands, Reaching-above shoulder height, Reaching-below shoulder height.