Senior Soft Services Lead

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Operational Oversight:

•        Manage the daily operations of Facilities, ensuring functionality, safety, and efficiency

•        Quality control making sure cleaning, upkeep and safety standards are maintained 

•        Monitor 52 weeks training schedule

•        Attendance and cost sheet update 

•        Asset management

•        Oversee GSA operations and provide necessary guidelines

•        Drive the  transport team for smooth operations and connect for necessary trainings

•        F&B management for the site, manpower, menu planning, sale data.

•        Oversee the functioning of building systems including HVAC, plumbing, electrical, and safety systems

•        Monitor all the Planned Preventive Maintenances  

•        Liasioning  with building management team 

Delivering High Client Satisfaction:

•        Aligns with client on key priorities and executes a strategic account plan that delivers against those priorities

•        Ensures service delivery is high quality and exceeds client expectations

•        Anticipates needs, responds to client issues in an expedient and professional manner

•        Builds lasting relationships quickly

Budget Management:

•        Prepare and manage the facility's budget, ensuring cost-effective operations.

•        Handle procurement as per company norms and take client approval and ensure the best value for services and products.

Compliance and Safety:

•        Internal and external audit coordination during the scheduled visit.

•        Comply with all the and safety policies and procedures

•        Complete the relevant training and maintain the documents

•        Ensure that the facility complies with local safety regulations and standards.

•        Organize emergency procedures, such as fire drills, evacuation plans, and first-aid training.

•        Maintain records of inspections, incidents, and corrective actions.

Vendor and Contractor Management:

•        Vendor meetings for operational improvements

•        Track of the contract for renewal

•        Issuance of timely Purchase order

•        Follow up on NDC

•        Vendor invoices to payment follow up

Facility Upgrades and Renovations:

•        Identify and Propose for the facility upgrade or modifications

•        Conduct regular inspections and audits to assess the need for repairs or maintenance 

Emergency Management:

•        Be a part in  the management of facility-related emergencies and ensure preparedness

•        To Be part of the ERT Team during Crisis & to take necessary action

•        To coordinate with the client for Evacuation Drill as per Client requirement

•        Maintain emergency equipment (e.g., Evac chair, fire extinguishers, first-aid kits) and ensure accessibility.

•        Align with builders team

Inventory Control

•        Stock Level Monitoring

•        Conduct audits to compare physical inventory with recorded inventory

•        Inventory orders and quantities accordingly to align with anticipated demand.

•        Implement the "First In, First Out" (FIFO) or "Last In, First Out" (LIFO) methods, depending on the type of products

•        Manage professional relationships with suppliers to ensure they can meet demand and provide timely delivery.

Driving team success

•        Engaging the staff for Monthly Birthday celebrations, English class and trainings.

Reporting and documentation

•        Maintain records of maintenance activities, safety checks, and compliance reports.

•        Provide regular updates and reports to senior management on facility status, R&M, events

•        Provide all the transport reports

Be a Individual player and team player to executive the given task as per client requirement. 

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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