We are seeking a highly organized and service-focused Conference & Events Coordinator to join our team.
This diverse role combines event coordination while offering group reservations sales support, ensuring a seamless experience from initial enquiry through to post-event follow-up. You will work closely with Sales, Operations, and Food & Beverage teams to deliver successful conferences, events, and group stays while maximizing revenue opportunities.
Key Responsibilities
- Coordinate conferences, meetings, and group bookings from enquiry through to execution and post-event follow-up
- Prepare event documentation including BEOs, proposals, contracts, and group quotations
- Act as the main point of contact for clients, ensuring clear communication and exceptional service delivery
- Assist with group reservations including room blocks, rooming lists, billing details, and system accuracy
- Liaise with Operations, Front Office, F&B, and Revenue teams to ensure seamless delivery and optimize inventory
- Monitor and manage group changes, allocations, and key deadlines (cut-off dates, pickup)
- Ensure accurate billing, invoicing, and financial reconciliation for events and group bookings
- Maintain up-to-date records, reports, and documentation across all systems
- Drive revenue through upselling of rooms, events, and hotel services
- Deliver a professional, warm guest experience aligned with ibis brand standards