Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Be the welcoming first point of contact for our patients! In this role, you'll keep our practice running smoothly by supporting every step of the patient visit, from scheduling and check-in to check-out. Duties may vary by department.
Qualifications
Education
High School Diploma or equivalent required
Licenses and Credentials
Experience
2-3 years of office experience required; healthcare setting preferred.
Knowledge, Skills and Abilities
- Proficient in Microsoft Office Suite, with knowledge of office operations, standards, and procedures (filing, copying, scanning, printing, and faxing).
- Able to use the phone system, handle non-routine calls, and resolve routine issues.
- Strong written and verbal communication skills, tailored to the audience.
- Able to understand work-related documents, compose and edit emails, memos, and letters, and take complete, accurate messages.
- Well-organized, with strong time management skills to manage own and others' time, handle multiple tasks, follow established protocols, and work within systems.
Additional Job Details (if applicable)
Department: BWH Primary Care – 22 Patriots Place, 4th Floor, Foxborough, MA
Schedule: Full-time day shift, 40 hours per week, fully onsite
Compensation: Starting at $20.00 per hour, with higher rates based on years of experience.
Benefits: Medical, dental, and vision coverage; 403(b) retirement plan; tuition reimbursement; discounted MBTA pass; and more!
Make a meaningful impact every day! As a key member of our clinical operations team, you’ll deliver administrative support that keeps our practice running smoothly and efficiently. In this fast-paced, dynamic role, you’ll be a welcoming presence who helps foster a positive, efficient, and compassionate environment for patients and clinical staff alike.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.94/Hourly
Grade
3
EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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