Position Summary:

Reporting directly to the System Executive Director of Case Management, the Director of Case Management is responsible for the strategic leadership, administration, and operational oversight of the Case Management program across assigned areas. This includes discharge planning, social work, and clinical case management. The Director ensures the delivery of high-quality, patient-centered, and cost-effective coordination of care across the continuum while maintaining regulatory compliance and achieving organizational performance goals. This role serves as a key liaison across interdisciplinary teams, executive leadership, and external partners. Other duties as assigned.

Job Responsibilities:

Directs, plans, and oversees daily operations of local case management services across the continuum of care in alignment with system case management policies, procedures, and established models of care.
Utilize the Case Management and Post Acute Care dashboards to monitor and analyze key performance indicators, identify trends and actively assist with patient placement and discharges.
Collaborate with system and division leaders on performance improvement in initiatives aimed at reducing barriers and enhancing coordination of care.
Ensures effective discharge planning processes are in place 7 days/week.
Partners with Utilization Management and clinical teams to optimize patient flow and length of stay.
Supports budget development, financial performance monitoring, and resource allocation.
Identifies and implements strategies to optimize cost efficiency while maintaining quality.
Oversees high-cost resource utilization.
Leads operational improvement initiatives aligned with system priorities.
Collaborate with Case Management, Social Work, and clinical teams to proactively identify and manage complex patients.
Facilitate interdisciplinary case reviews and barrier resolution meetings.
Ensure timely progression of care and care setting transitions.
Partner with post-acute providers, state agencies, and community organizations to expedite safe discharges.
Ensures compliance with all mandatory health and safety standards established by CMS Conditions of Participation, including regulatory requirements for hospitals participating in the Medicare program.
Ensures compliance with South Carolina Code Regulations § 61-17.1000.1013 related to patient discharge planning and safe transitions of care.
Ensures adherence to applicable accreditation standards.
Collaborates with the System Educator of Case Management on FCL audits and timely submission of corrective action plans.
Tracks and analyzes key performance metrics.
Demonstrates and promotes adherence to Medical University Hospital Authority (MUHA) Standards of Professional Behavior.
Provides leadership and oversight of interdisciplinary teams.
May oversee subordinate leaders and/or mid-level providers engaged in discharge planning activities.
Provides leadership oversight and timely followup on local operational, patient care, staff, and physician concerns to ensure appropriate resolution, escalation when necessary, and sustained operational effectiveness.
Recruits, develops, mentors, and evaluates staff to ensure high-performing teams.
Promotes a culture of accountability, collaboration, and professional development.
Leads change management and standardization efforts across departments.

Additional Job Description

Minimum Requirements:

Education:

Bachelor’s degree in nursing required OR

Master’s degree in social work required

Master’s degree in healthcare or related field preferred

Experience:

Minimum of 5 years of experience in case management, discharge planning, or related field

Minimum of 2–3 years of leadership/management experience

Licensure/Certification:

Active South Carolina RN or Social Work licensure required

Certification in Case Management (CCM or ACM) preferred

Other skills:

Strong organizational, time management and problem-solving skills required. Excellent interpersonal, organizational and written and verbal communication skills required Highly detail-oriented; ability to independently take initiative and exercise good judgement in decision-making. Must be able to collaborate with multidisciplinary teams and anticipate needs/think ahead when completing work.

Physical Requirements:

NOTE: The following descriptions are applicable to this section: 1) Continuous – 6-8 hours per shift; 2) Frequent – 2-6 hours per shift; 3) Infrequent – 0-2 hours per shift Ability to perform job functions while standing. (Frequent) Ability to perform job functions while sitting. (Frequent) Ability to perform job functions while walking. (Frequent) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous) Page 3 of 10 Ability to fully use both legs. (Continuous) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to lift and carry 15 lbs. unassisted. (Infrequent) Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36 inches to overhead 15 lbs. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in a latex safe environment. (Continuous) Ability to deal effectively with stressful situations. (Frequent) *Ability to maintain tactile sensory functions. (Continuous) *(Selected Positions) *Ability to maintain good olfactory sensory function. (Continuous) *(Selected Position) *Ability to be qualified physically for respirator use, initially and as required. (Continuous)

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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Director of Inpatient Case Management

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